Egov Select - IAA Service Manager

Functie

Work environment

Within the FPS Policy and Support, The Directorate-General for Simplification and Digitalization (DG SD) is the federal administration responsible for innovation, digital transformation and e-government.

The Identification, Authentication and Authorization (IAA) domain offers a comprehensive solution for secure access to digital public services. In 2023, it enabled no less than 320 million authentications via the FAS!

If you are interested in contributing to the digital administration of tomorrow and have a background in service management, join IAA today !

Job description

• Act as a liaison in internal discussions between technical teams and management, and external discussions with existing or prospective customers.
• Capture and analyze needs and/or present existing services during meetings with existing or prospective customer.
• Organize regular service meetings with customers and external partners to discuss service quality, service improvement, identify requirements...
• Deal with urgent issues raised by customers, either yourself or by contacting the most appropriate colleagues so as to work out a win-win solution.
• Constantly monitor the quality of IAM services, identify improvements and collaborate in their implementation
• Maintain product sheets, service catalogs, websites, etc. to provide customers with up-to-date information on IAM services.
• Take part in the development of IAM services (in collaboration with developers, analysts, architects, etc.).
• Coordinate actions to restore service as quickly as possible in the event of an incident.
• Promote a service-oriented attitude among your colleagues.

Profile description

• You have a bachelor or Master degree or equivalent through experience
• You have at least 5 years pertinent work experience
• You are fluent in English, French and / or Dutch

Hard skills:

• Knowledge of ITIL principles and processes.
• Knowledge of the principles of information security, identification, authentication and access management, authoritative sources and the RGPD.
• Experience in Customer Relationship Management (CRM).
• Some familiarity with DevOps processes and Agile is recommended.
• Experience with monitoring tools and reporting.

Nice to have:

• Knowledge of eIDAS and Single Digital GateWay legislation.
• Competence in cryptography, certification and/or PKI

Soft skills:

• Ability to exercise empathy, reasoning, argumentation and open dialogue at both operational and management levels.
• Ability to negotiate to reach win-win compromises.
• Aptitude for teamwork, while being able to work independently.
• You have helicopter view
• Ability to identify service improvement opportunities, discuss them with colleagues and take initiative.

We Offer

A very challenging and interesting environment where you will visually contribute to a digitally progressive federal government, and where you will create a tangible added value for all Belgian residents logging into the public services websites. You will get a permanent contract with a benchmarked salary with a range of attractive fringe benefits : meal vouchers, eco-vouchers, mobile, a mobility budget, homework compensation, hospitalization insurance, retirement savings and a nice holidays package

Jouw profiel

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• Ingrijpen in een informaticadomein: Beheer, beslissingneming

Aanbod

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